This thesis sought to explore Total quality management (TQM) implementation
and barriers that need to be overcome due to differences between societal
cultures, which have become a subject of intense discussion in the wake of the
globalisation of the world economy. lnter-societal cultural barriers to TQM
implementation were contrasted against the accepted organisational cultural
barriers, which are well documented in established literature on this topic. A
case study for the analysis was taken from the Libyan construction sector,
where TQM is increasingly being reported as being adopted by companies
keen to solve quality problems in their industry. This research explored the
barriers that exist and that have acted to hinder the adoption of TQM practices
using an in-depth survey of two Libyan construction companies (A&B). The
findings of this research are presented as a conceptual framework upon which
proactive measure may be planned to improve TQM adoption and which may
also act as a guide for further research. Both qualitative and quantitative
techniques were used to obtain primary and secondary data for the research
and the TQM model framework was successfully used in a self assessment
case study of companies (A&B) in Libya. The survey was able to identify critical
barriers that were assessed in relation to other published data on inter-societal
and intra-organisational barriers so as to identity a number of barriers unique to
the Libyan case study. The overall results indicated that the case study
companies were in the early stages of TQM initiatives and that there were large
areas for improvement to overcome the barriers.
Date of Award | 2010 |
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Original language | English |
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Awarding Institution | |
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Total Quality Management and Construction Project Management in Libya
Sherif, K. F. (Author). 2010
Student thesis: PhD