Purpose - Healthcare has been recognised as one of the key social
responsibilities in any society, and the quality of healthcare available in a country
is one of the key recognised standards and indicators for measuring the quality
of life and standard of living obtainable in a particular society or country. Several
previous studies have also shown that service satisfaction and quality
experienced by patients vary from one country to another, while most developing
nations fall at the bottom of these satisfaction ladders or rankings due to little (or
non-available) research evidence in these areas. Therefore, this study will employ
various empirical approaches and apply the quantitative surveys. This study
investigates the quality of care, available communication processes and patient
engagement in Saudi Arabia's healthcare sector, and their effects on patients'
satisfaction. Using SERVQUAL multi-dimensional instruments, the study
explores the potentials and opportunities in the Saudi Arabia Healthcare Sector
in order to develop integrated frameworks for patient-centred strategies, which
could help to maximise patients (or customers) satisfaction and quality of service
across the two cities in Saudi Arabia hospitals. These hospitals will be between
two cities. One of these hospitals is one of the largest government hospitals in
Saudi (National Guard Hospital) in Jeddah and the other will be in Mecca called
(Hera Hospital)
Date of Award | 2022 |
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Original language | English |
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Awarding Institution | |
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Supervisor | David Owen (Other Supervisor) |
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- Patient’s satisfaction
- Customer engagement
- Communication
- Food hygiene
- Saudi Arabia
Investigating Patient Attitudes towards Quality of Service Management in the Public Health Service Sector: Evidence from Saudi Arabia
Bahareth, A. (Author). 2022
Student thesis: PhD