Who guides the little guy? Exploring security advice and guidance from retailers and ISPs

Research output: Contribution to journalArticlepeer-review

Abstract

Although they are targeted by range of online threats, it is widely recognised that home users are often unaware of their exposure and lack a full understanding of how they should protect themselves. As such, they would benefit from advice and guidance at many stages, and particularly when they take the first steps to purchase a system and take it online. With this in mind, the article considers the role that PC retailers and Internet Service Providers can play in promoting security to customers, and the extent to which they currently do it. The discussion includes a practical assessment of the situation, based upon 28 responses from advisors in high street stores and 18 calls to ISPs. The findings reveal that while security-related queries are likely to be received in both contexts there are some clear shortcomings in the level and accuracy of guidance that customers are likely to receive.
Original languageEnglish
Pages (from-to)6-10
Number of pages0
JournalComputer Fraud & Security
Volume2008
Issue number12
Publication statusIn preparation - 1 Dec 2008

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