Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma

Ardeshir Bazrkar; Soleyman Iranzadeh; Naser Feghhi Farahmand; Shaofeng Liu

doi:10.1080/23311975.2017.1390818

Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma

Ardeshir Bazrkar
, Soleyman Iranzadeh
, Naser Feghhi Farahmand
, Shaofeng Liu (Editor)

Department of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1390818
Journal	Cogent Business & Management
Volume	4
Issue number	1
DOIs	https://doi.org/10.1080/23311975.2017.1390818
Publication status	Published - 1 Jan 2017

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10.1080/23311975.2017.1390818Licence: CC BY

https://www.tandfonline.com/doi/full/10.1080/23311975.2017.1390818

Cite this

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title = "Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma",

author = "Ardeshir Bazrkar and Soleyman Iranzadeh and \{Feghhi Farahmand\}, Naser and Shaofeng Liu",

year = "2017",

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doi = "10.1080/23311975.2017.1390818",

language = "English",

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journal = "Cogent Business \& Management",

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Bazrkar, A, Iranzadeh, S, Feghhi Farahmand, N & Liu, S (ed.) 2017, 'Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma', Cogent Business & Management, vol. 4, no. 1, pp. 1390818. https://doi.org/10.1080/23311975.2017.1390818

Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma. / Bazrkar, Ardeshir; Iranzadeh, Soleyman; Feghhi Farahmand, Naser et al.
In: Cogent Business & Management, Vol. 4, No. 1, 01.01.2017, p. 1390818.

Research output: Contribution to journal › Article › peer-review

TY - JOUR

T1 - Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma

AU - Bazrkar, Ardeshir

AU - Iranzadeh, Soleyman

AU - Feghhi Farahmand, Naser

A2 - Liu, Shaofeng

PY - 2017/1/1

Y1 - 2017/1/1

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DO - 10.1080/23311975.2017.1390818

M3 - Article

SN - 2331-1975

VL - 4

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JO - Cogent Business & Management

JF - Cogent Business & Management

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