Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma

Ardeshir Bazrkar; Soleyman Iranzadeh; Naser Feghhi Farahmand; Shaofeng Liu

doi:10.1080/23311975.2017.1390818

Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma

Ardeshir Bazrkar, Soleyman Iranzadeh, Naser Feghhi Farahmand, Shaofeng Liu (Editor)

Department of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1390818
Journal	Cogent Business & Management
Volume	4
Issue number	1
DOIs	https://doi.org/10.1080/23311975.2017.1390818
Publication status	Published - 1 Jan 2017

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10.1080/23311975.2017.1390818Licence: CC BY

https://www.tandfonline.com/doi/full/10.1080/23311975.2017.1390818

Cite this

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title = "Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma",

author = "Ardeshir Bazrkar and Soleyman Iranzadeh and {Feghhi Farahmand}, Naser and Shaofeng Liu",

year = "2017",

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language = "English",

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journal = "Cogent Business & Management",

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Bazrkar, A, Iranzadeh, S, Feghhi Farahmand, N & Liu, S (ed.) 2017, 'Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma', Cogent Business & Management, vol. 4, no. 1, pp. 1390818. https://doi.org/10.1080/23311975.2017.1390818

Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma. / Bazrkar, Ardeshir; Iranzadeh, Soleyman; Feghhi Farahmand, Naser et al.
In: Cogent Business & Management, Vol. 4, No. 1, 01.01.2017, p. 1390818.

Research output: Contribution to journal › Article › peer-review

TY - JOUR

T1 - Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma

AU - Bazrkar, Ardeshir

AU - Iranzadeh, Soleyman

AU - Feghhi Farahmand, Naser

A2 - Liu, Shaofeng

PY - 2017/1/1

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DO - 10.1080/23311975.2017.1390818

M3 - Article

SN - 2331-1975

VL - 4

SP - 1390818

JO - Cogent Business & Management

JF - Cogent Business & Management

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