The Influence of Human Factors on Adaptive Social Media Cybersecurity Training and Education

Despite the efforts to mitigate the risks posed by social media, no organisation can be completely protected from hackers. Therefore, specialists are increasingly relying on the training and education of the organisations’ workforce to prevent cyberattacks. To investigate the best training strategies available, we have conducted a survey among a large and diverse sample of employees working in various sectors, and we have interviewed people who possess expertise in policymaking and cybersecurity training—either as trainers or trainees. Our analysis reveals that the efficiency of cybersecurity training varies among individuals due to aspects such as motivation, simplicity, the expertise of the trainer, the experience of the trainee, the training environment, customisation, and the delivery methods employed. Moreover, we have concluded that cybersecurity training is contingent upon the trainees’ specific job roles within the organisation. Our findings have the potential to improve cybersecurity training, as well as the productivity of the trainers involved in its development.