The accessibility of information systems for patients: use of touchscreen information systems by 345 patients with cancer in Scotland

Aim: To examine cancer patients' use, and satisfaction with touchscreen information systems. By examining the experience of subgroups, to address issues of equality of access. Patients: 345 patients starting radiotherapy at the Beatson Oncology Centre (BOC), Glasgow., Methods: Patients were invited to use a touchscreen computer at the start of treatment. They were sent a printout of what they saw on screen. Patients had open access to the system. Data were collected at recruitment, intervention, 3 weeks and 3 months. Predictor variables included, patients' demographics, information preferences, technology use, and psychological state. Outcome variables included: use and views of the computer and printout. Results: Younger, broadsheet readers with previous computer use were more likely to find the system easy to use. Older, tabloid readers were more likely to find the content new and relevant. Discussion: We need to make systems adapt to users' different needs. More effort should be made to provide affordable information for older, generally less literate and technologically less literate groups in suitable locations.