The accessibility of computer-based health information for patients: Kiosks and the web

Ray B. Jones*, Fay Balfour, Michelle Gillies, David Stobo, Alison J. Cawsey, Kerr Donaldson

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceedings published in a bookpeer-review

Abstract

The Internet is a rich source of health information but it is not as accessible as many claim. This paper brings together three projects to illustrate technical and cost barriers and some options to overcome them. (1) A survey amongst a representative sample of 180 patients in rural Spain showed a marked age gradient in computer access. None over the age of 50 had, and less than 10% planned, access to the Internet whereas a quarter were prepared to use health centre based touchscreen kiosks. (2) Half the commonly used search engines did not include the two most relevant websites for Glasgow colorectal cancer patients in the first ten documents listed, showing the difficulty facing patients in finding relevant information. Selection of information would help patients avoid being overwhelmed with information. (3) One method to improve accessibility is to download websites to kiosks but two projects showed that considerable work is required to reformat the information. Public access computing, such as kiosks, could help make the Internet more accessible. We discuss whether Web sites which structure their information according to method of access, place and person provide a way forward.

Original languageEnglish
Title of host publicationMEDINFO 2001 - Proceedings of the 10th World Congress on Medical Informatics
PublisherIOS Press
Pages1469-1473
Number of pages5
ISBN (Print)1586031945, 9781586031947
DOIs
Publication statusPublished - 2001
Externally publishedYes
Event10th World Congress on Medical Informatics, MEDINFO 2001 - London, United Kingdom
Duration: 2 Sept 20055 Sept 2005

Publication series

NameStudies in Health Technology and Informatics
Volume84
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Conference

Conference10th World Congress on Medical Informatics, MEDINFO 2001
Country/TerritoryUnited Kingdom
CityLondon
Period2/09/055/09/05

ASJC Scopus subject areas

  • Biomedical Engineering
  • Health Informatics
  • Health Information Management

Keywords

  • Access
  • Consumer health informatics
  • Health information kiosks
  • World Wide Web

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