Successes and failures of the mirroring principle: the case of angling and beauty websites

<jats:title>Abstract</jats:title><jats:p>This article examines whether industries with differing target markets in terms of their customers’ gender reflect the design preferences of their target markets in line with the mirroring principle. An analysis was conducted of websites of industries concentrated alternatively on male and female consumers, namely the angling and beauty salon industries. In each case, a random selection of 60 angling and beauty websites were rated using rating characteristics identified as typical of the male and female web‐design production aesthetic. The fact that each gender has a marked preference for the production aesthetic of its own gender, and that the websites of industries focused on, alternatively, male and female consumers, are produced using a predominantly male design production aesthetic, shows the current failure in certain industries to deliver the empathy or mirroring principle. The male domination of the information technology and web‐design industries, together with the earlier rooting of research on web aesthetics in the universalist, as against the interactionist perspective, are adduced as possible factors in this failure. This failure, if representative of other industries, could be leading to the suboptimal use of web design for markets not dominated by men, and may be one of the factors leading women to be less frequent users of the web than men.</jats:p>