Public service responsiveness to users' demands and needs: theory, practice and primary healthcare in England

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@article{b3c57fc901854cfc8028f09d1729b9d4,

title = "Public service responsiveness to users' demands and needs: theory, practice and primary healthcare in England",

author = "Rod Sheaff and Susan Pickard and Keri Smith",

year = "2002",

month = oct,

day = "1",

doi = "10.1111/1467-9299.00312",

language = "English",

volume = "0",

pages = "435--52",

journal = "Public Administration",

issn = "0033-3298",

publisher = "Wiley-Blackwell Publishing Ltd",

number = "0",

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AU - Sheaff, Rod

AU - Pickard, Susan

AU - Smith, Keri

PY - 2002/10/1

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U2 - 10.1111/1467-9299.00312

DO - 10.1111/1467-9299.00312

M3 - Article

SN - 0033-3298

VL - 0

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EP - 452

JO - Public Administration

JF - Public Administration

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