Public service responsiveness to users' demands and needs: theory, practice and primary healthcare in England

Rod Sheaff^*, Susan Pickard, Keri Smith

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

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title = "Public service responsiveness to users' demands and needs: theory, practice and primary healthcare in England",

author = "Rod Sheaff and Susan Pickard and Keri Smith",

year = "2002",

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doi = "10.1111/1467-9299.00312",

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journal = "Public Administration",

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