Patient-initiated appointment systems for people with chronic conditions in secondary care

This is the protocol for a review and there is no abstract. The objectives are as follows: To assess the effects of patient-initiated appointment systems compared with usual care in people with chronic or recurrent conditions managed in the secondary care setting. In particular, we are interested in whether these appointment systems can effectively manage disease without causing harm to patients and whether costs related to the provision of the service can be reduced compared with usual care.