Overview about bias in customer satisfaction surveys and focus on
 self-selection error

G Nicolini; L Dalla Valle

Overview about bias in customer satisfaction surveys and focus on self-selection error

G Nicolini
, L Dalla Valle

School of Engineering, Computing and Mathematics

Research output: Other contribution › peer-review

Original language	English
Publication status	Published - 16 Nov 2009

Keywords

Customer Satisfaction Surveys
Hierarchical Bayesian approach
Propensity Score Matching
Self-Selection Error
Two-step Heckman's procedure
Nonlinear Principal Component Analysis

Cite this

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title = "Overview about bias in customer satisfaction surveys and focus on self-selection error",

keywords = "Customer Satisfaction Surveys, Hierarchical Bayesian approach, Propensity Score Matching, Self-Selection Error, Two-step Heckman's procedure, Nonlinear Principal Component Analysis",

author = "G Nicolini and \{Dalla Valle\}, L",

year = "2009",

month = nov,

day = "16",

language = "English",

type = "Other",

}

TY - GEN

T1 - Overview about bias in customer satisfaction surveys and focus on self-selection error

AU - Nicolini, G

AU - Dalla Valle, L

PY - 2009/11/16

Y1 - 2009/11/16

KW - Customer Satisfaction Surveys

KW - Hierarchical Bayesian approach

KW - Propensity Score Matching

KW - Self-Selection Error

KW - Two-step Heckman's procedure

KW - Nonlinear Principal Component Analysis

M3 - Other contribution

ER -