Overview about bias in customer satisfaction surveys and focus on
 self-selection error

G NICOLINI; L Dalla Valle

Overview about bias in customer satisfaction surveys and focus on self-selection error

G NICOLINI, L Dalla Valle

School of Engineering, Computing and Mathematics

Research output: Other contribution › peer-review

Original language	English
Publication status	Published - 16 Nov 2009

Keywords

Customer Satisfaction Surveys
Hierarchical Bayesian approach
Propensity Score Matching
Self-Selection Error
Two-step Heckman's procedure

Cite this

@misc{2f97e400d6fd43efb5b53261ec172028,

title = "Overview about bias in customer satisfaction surveys and focus on self-selection error",

keywords = "Customer Satisfaction Surveys, Hierarchical Bayesian approach, Propensity Score Matching, Self-Selection Error, Two-step Heckman's procedure",

author = "G NICOLINI and {Dalla Valle}, L",

year = "2009",

month = nov,

day = "16",

language = "English",

type = "Other",

}