Overview about bias in Customer Satisfaction Surveys and focus on self-selection error

G Nicolini; L Dalla Valle

Overview about bias in Customer Satisfaction Surveys and focus on self-selection error

G Nicolini, L Dalla Valle

School of Engineering, Computing and Mathematics

Research output: Other contribution › peer-review

Original language	English
Publication status	Published - 2009

Keywords

Hierarchical bayesian approach
Nonlinear Principal Component Analysis
Propensity score matching
Self-selection errors
Two-step Heckman procedure

Cite this

@misc{1876b8f5be2049a3bec45e6f02182200,

title = "Overview about bias in Customer Satisfaction Surveys and focus on self-selection error",

keywords = "Hierarchical bayesian approach, Nonlinear Principal Component Analysis, Propensity score matching, Self-selection errors, Two-step Heckman procedure",

author = "G Nicolini and {Dalla Valle}, L",

year = "2009",

language = "English",

type = "Other",

}