Abstract
Purpose - Knowledge management is crucial for enterprise resource planning (ERP) systems implementation in real industrial environments, but this is a highly demanding task. The purpose of this paper is to examine the effectiveness of knowledge identification, categorisation and prioritisation that contributes to achieving ERP implementation success. Design/methodology/approach - This study adopts a mixed methods approach; a qualitative phase to identify and categorise knowledge types and sub-Types; conducting in-depth interviews with ERP clients and implementation partners; plus a quantitative phase to prioritise knowledge types and sub-Types based on their contribution to achieving ERP success for business performance improvement. An analytic hierarchy process-based questionnaire was used to collect empirical data for the quantitative phase. Findings - This study has been able to identify, categorise and rank various types of ERP-related knowledge based on in-depth interviews and survey responses from both ERP clients and implementation partners. In total, 4 knowledge types and 21 sub-Types were ranked based on their contribution to achieving ERP success; 4 variables of information quality, systems quality, individual impact and organisational impact were used to measure ERP success. Originality/value - The empirical findings demonstrate exactly what kinds of knowledge need to be managed, enabling knowledge prioritisation when a client organisation or an implementation partner steps into an ERP implementation, in a real industrial environment.
Original language | English |
---|---|
Pages (from-to) | 1521-1546 |
Number of pages | 26 |
Journal | Industrial Management and Data Systems |
Volume | 117 |
Issue number | 7 |
DOIs | |
Publication status | Published - 3 Jul 2017 |
ASJC Scopus subject areas
- Management Information Systems
- Industrial Relations
- Computer Science Applications
- Strategy and Management
- Industrial and Manufacturing Engineering
Keywords
- AHP
- Enterprise resource planning
- ERP implementation
- Knowledge categorization
- Knowledge identification
- Knowledge prioritization