Investigation of egovernment services and alignment between business and information systems

Sulaiman Abdulaziz Alfadhel; Shaofeng Liu; Festus O. Oderanti

doi:10.1145/3340017.3340031

Investigation of egovernment services and alignment between business and information systems

Sulaiman Abdulaziz Alfadhel
, Shaofeng Liu
, Festus O. Oderanti

University of Plymouth
University of Hertfordshire

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings published in a book › peer-review

Abstract

Inhabitant’s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.

Original language	English
Title of host publication	Proceedings of the 2019 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019
Publisher	Association for Computing Machinery
Pages	29-33
Number of pages	5
ISBN (Electronic)	9781450362375
DOIs	https://doi.org/10.1145/3340017.3340031
Publication status	Published - 18 Jun 2019
Event	3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019 - Lyon, France Duration: 18 Jun 2019 → 21 Jun 2019

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019
Country/Territory	France
City	Lyon
Period	18/06/19 → 21/06/19

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Vision and Pattern Recognition
Computer Networks and Communications

Keywords

Alignment
Customer satisfaction
E-government
E-services
Economic systems
Ideal pattern
MIS
Technology transactions

Access to Document

10.1145/3340017.3340031

Cite this

Alfadhel, S. A., Liu, S., & Oderanti, F. O. (2019). Investigation of egovernment services and alignment between business and information systems. In Proceedings of the 2019 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019 (pp. 29-33). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3340017.3340031

Alfadhel, Sulaiman Abdulaziz ; Liu, Shaofeng ; Oderanti, Festus O. / Investigation of egovernment services and alignment between business and information systems. Proceedings of the 2019 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019. Association for Computing Machinery, 2019. pp. 29-33 (ACM International Conference Proceeding Series).

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title = "Investigation of egovernment services and alignment between business and information systems",

abstract = "Inhabitant{\textquoteright}s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.",

keywords = "Alignment, Customer satisfaction, E-government, E-services, Economic systems, Ideal pattern, MIS, Technology transactions",

author = "Alfadhel, \{Sulaiman Abdulaziz\} and Shaofeng Liu and Oderanti, \{Festus O.\}",

note = "Publisher Copyright: {\textcopyright} 2019 Association for Computing Machinery.; 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019 ; Conference date: 18-06-2019 Through 21-06-2019",

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language = "English",

series = "ACM International Conference Proceeding Series",

publisher = "Association for Computing Machinery",

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}

Alfadhel, SA, Liu, S & Oderanti, FO 2019, Investigation of egovernment services and alignment between business and information systems. in Proceedings of the 2019 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019. ACM International Conference Proceeding Series, Association for Computing Machinery, pp. 29-33, 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019, Lyon, France, 18/06/19. https://doi.org/10.1145/3340017.3340031

Investigation of egovernment services and alignment between business and information systems. / Alfadhel, Sulaiman Abdulaziz; Liu, Shaofeng; Oderanti, Festus O.
Proceedings of the 2019 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019. Association for Computing Machinery, 2019. p. 29-33 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings published in a book › peer-review

TY - GEN

T1 - Investigation of egovernment services and alignment between business and information systems

AU - Alfadhel, Sulaiman Abdulaziz

AU - Liu, Shaofeng

AU - Oderanti, Festus O.

PY - 2019/6/18

Y1 - 2019/6/18

N2 - Inhabitant’s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.

AB - Inhabitant’s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.

KW - Alignment

KW - Customer satisfaction

KW - E-government

KW - E-services

KW - Economic systems

KW - Ideal pattern

KW - MIS

KW - Technology transactions

UR - https://www.scopus.com/pages/publications/85071144239

U2 - 10.1145/3340017.3340031

DO - 10.1145/3340017.3340031

M3 - Conference proceedings published in a book

AN - SCOPUS:85071144239

T3 - ACM International Conference Proceeding Series

SP - 29

EP - 33

BT - Proceedings of the 2019 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019

PB - Association for Computing Machinery

T2 - 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019

Y2 - 18 June 2019 through 21 June 2019

ER -

Alfadhel SA, Liu S, Oderanti FO. Investigation of egovernment services and alignment between business and information systems. In Proceedings of the 2019 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019. Association for Computing Machinery. 2019. p. 29-33. (ACM International Conference Proceeding Series). doi: 10.1145/3340017.3340031

Investigation of egovernment services and alignment between business and information systems

Abstract

Publication series

Conference

UN SDGs

ASJC Scopus subject areas

Keywords

Access to Document

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Cite this