@inproceedings{93d282f3c5e14de3abb509758307efa7,
title = "Investigation of egovernment services and alignment between business and information systems",
abstract = "Inhabitant{\textquoteright}s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.",
keywords = "Alignment, Customer satisfaction, E-government, E-services, Economic systems, Ideal pattern, MIS, Technology transactions",
author = "Alfadhel, {Sulaiman Abdulaziz} and Shaofeng Liu and Oderanti, {Festus O.}",
note = "Publisher Copyright: {\textcopyright} 2019 Association for Computing Machinery.; 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019 ; Conference date: 18-06-2019 Through 21-06-2019",
year = "2019",
month = jun,
day = "18",
doi = "10.1145/3340017.3340031",
language = "English",
series = "ACM International Conference Proceeding Series",
publisher = "Association for Computing Machinery",
pages = "29--33",
booktitle = "Proceedings of the 2019 3rd International Conference on E-Commerce, E-Business and E-Government, ICEEG 2019",
address = "United States",
}
