@inproceedings{86a38493f07f440d8cbcd715ac328ceb,
title = "How to Improve Conflict Management in Hospitals in the Healthcare Industry",
abstract = "The decision-making problem is the problems professionals face in hospitals in the health industry when managing conflict. Studies have shown that conflict is common [more specifically organisation conflict] in the hospitals in the industry and conflict resolution strategies are key. This report suggests the Thomas-Kilmann theory as a main solution on how to improve managing conflict in hospitals. This is since it has been applied and used for these conflict situations in the health industry in previous studies as an option.",
keywords = "Conflict management, Healthcare industry, Thomas-Kilmann theory",
author = "Kareem Elmasry and Yi Wang",
note = "Publisher Copyright: {\textcopyright} 2022, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.; 11th International Workshop of Advanced Manufacturing and Automation, IWAMA 2021 ; Conference date: 11-10-2021 Through 12-10-2021",
year = "2022",
doi = "10.1007/978-981-19-0572-8\_63",
language = "English",
isbn = "9789811905711",
series = "Lecture Notes in Electrical Engineering",
publisher = "Springer Science and Business Media Deutschland GmbH",
pages = "495--499",
editor = "Yi Wang and Kristian Martinsen and Tao Yu and Kesheng Wang",
booktitle = "Advanced Manufacturing and Automation XI",
address = "Germany",
}