Errors in Customer Satisfaction Surveys and Methods to Correct Self-Selection Bias

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	167-181
Number of pages	0
Journal	Quality Technology and Quantitative Management
Volume	8
Issue number	2
DOIs	https://doi.org/10.1080/16843703.2011.11673254
Publication status	Accepted - 1 Aug 2011

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title = "Errors in Customer Satisfaction Surveys and Methods to Correct Self-Selection Bias",

author = "Giovanna Nicolini and \{Dalla Valle\}, L",

year = "2011",

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journal = "Quality Technology and Quantitative Management",

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AU - Nicolini, Giovanna

AU - Dalla Valle, L

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U2 - 10.1080/16843703.2011.11673254

DO - 10.1080/16843703.2011.11673254

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