Errors in Customer Satisfaction Surveys and Methods to Correct Self-Selection Bias

Giovanna Nicolini*, L Dalla Valle

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)167-181
Number of pages0
JournalQuality Technology and Quantitative Management
Volume8
Issue number2
DOIs
Publication statusAccepted/In press - 1 Aug 2011

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