Original language | English |
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Pages (from-to) | 167-181 |
Number of pages | 0 |
Journal | Quality Technology and Quantitative Management |
Volume | 8 |
Issue number | 2 |
DOIs | |
Publication status | Accepted/In press - 1 Aug 2011 |
Errors in Customer Satisfaction Surveys and Methods to Correct Self-Selection Bias
Giovanna Nicolini*, L Dalla Valle
*Corresponding author for this work
Research output: Contribution to journal › Article › peer-review