TY - JOUR
T1 - Empirical evidence of an integrative knowledge competence framework for ERP systems implementation in UK industries
AU - Jayawickrama, Uchitha
AU - Liu, Shaofeng
AU - Hudson Smith, Melanie
N1 - Publisher Copyright:
© 2016 Elsevier B.V.
PY - 2016/10/1
Y1 - 2016/10/1
N2 - Enterprise Resource Planning (ERP) systems can greatly improve business productivity and better serve customers by creating values through integrating business processes and sharing current information. Knowledge Management (KM) is crucial for ERP systems implementation, but is particularly demanding task. This paper discusses ERP systems implementation in UK manufacturing and service sector organisations, focusing on empirical evidence of an innovative KM approach for improving knowledge competence for ERP success. Qualitative research was conducted, using semi-structured interviews with ERP experts. Data analysis used a combination of thematic and comparative analysis. The findings suggest that the integrative knowledge competence framework can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP systems implementation success in real life business situations.
AB - Enterprise Resource Planning (ERP) systems can greatly improve business productivity and better serve customers by creating values through integrating business processes and sharing current information. Knowledge Management (KM) is crucial for ERP systems implementation, but is particularly demanding task. This paper discusses ERP systems implementation in UK manufacturing and service sector organisations, focusing on empirical evidence of an innovative KM approach for improving knowledge competence for ERP success. Qualitative research was conducted, using semi-structured interviews with ERP experts. Data analysis used a combination of thematic and comparative analysis. The findings suggest that the integrative knowledge competence framework can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP systems implementation success in real life business situations.
KW - ERP implementation success
KW - Innovative KM approach
KW - Knowledge competence wheel
KW - Knowledge network model
UR - http://www.scopus.com/inward/record.url?scp=84979881275&partnerID=8YFLogxK
UR - https://pearl.plymouth.ac.uk/context/pbs-research/article/1164/viewcontent/2013__20Warehouse_20Location_20Decison_20Factors_20in_20Humanitarian_20Relief_20Logistics_20_Roh_20et_20al_202013__20AJSL.pdf
U2 - 10.1016/j.compind.2016.07.005
DO - 10.1016/j.compind.2016.07.005
M3 - Article
AN - SCOPUS:84979881275
SN - 0166-3615
VL - 82
SP - 205
EP - 223
JO - Computers in Industry
JF - Computers in Industry
ER -
