Damage Limitation: Learning Lessons from Complaints and Appeals Staff on the Handling of Student Grievance

Sharon Gedye^*, Harriet Dismore, Reema Muneer, Debby Cotton

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

12 Downloads (Pure)

Access to Document

@article{4fb53b43e3d04d01932244eef55e5bcd,

title = "Damage Limitation: Learning Lessons from Complaints and Appeals Staff on the Handling of Student Grievance",

author = "Sharon Gedye and Harriet Dismore and Reema Muneer and Debby Cotton",

year = "2019",

month = jun,

day = "3",

doi = "10.1057/s41307-019-00150-4",

language = "English",

volume = "0",

journal = "Higher Education Policy",

issn = "0952-8733",

publisher = "Palgrave Macmillan Ltd.",

number = "0",

}

TY - JOUR

T1 - Damage Limitation: Learning Lessons from Complaints and Appeals Staff on the Handling of Student Grievance

AU - Gedye, Sharon

AU - Dismore, Harriet

AU - Muneer, Reema

AU - Cotton, Debby

PY - 2019/6/3

Y1 - 2019/6/3

UR - https://pearl.plymouth.ac.uk/pioe-research/10/

U2 - 10.1057/s41307-019-00150-4

DO - 10.1057/s41307-019-00150-4

M3 - Article

SN - 0952-8733

VL - 0

JO - Higher Education Policy

JF - Higher Education Policy

IS - 0

ER -