Damage Limitation: Learning Lessons from Complaints and Appeals Staff on the Handling of Student Grievance

Sharon Gedye^*, Harriet Dismore, Reema Muneer, Debby Cotton

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title = "Damage Limitation: Learning Lessons from Complaints and Appeals Staff on the Handling of Student Grievance",

author = "Sharon Gedye and Harriet Dismore and Reema Muneer and Debby Cotton",

year = "2019",

month = jun,

day = "3",

doi = "10.1057/s41307-019-00150-4",

language = "English",

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journal = "Higher Education Policy",

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publisher = "Palgrave Macmillan Ltd.",

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T1 - Damage Limitation: Learning Lessons from Complaints and Appeals Staff on the Handling of Student Grievance

AU - Gedye, Sharon

AU - Dismore, Harriet

AU - Muneer, Reema

AU - Cotton, Debby

PY - 2019/6/3

Y1 - 2019/6/3

U2 - 10.1057/s41307-019-00150-4

DO - 10.1057/s41307-019-00150-4

M3 - Article

SN - 0952-8733

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JO - Higher Education Policy

JF - Higher Education Policy

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