Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh

Mohammad Anisur Rahman; Xu Qi; Abu Naser Mohammad Saif; Ismail Bin Ibrahim; Rabeya Sultana; Shaofeng Liu

doi:10.1080/23311975.2017.1301195

Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh

Mohammad Anisur Rahman
, Xu Qi
, Abu Naser Mohammad Saif
, Ismail Bin Ibrahim
, Rabeya Sultana
, Shaofeng Liu (Editor)

Faculty of Business Studies, Department of Management Information Systems, University of Dhaka, Dhaka, Bangladesh
Department of Logistics Management and e-Commerce, Glorious Sun School of Business and Management, Donghua University, 1882 Yan’an Road (W), Shanghai, China
Dhaka Electric Supply Company Limited (DESCO), Dhaka, Bangladesh

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1301195
Journal	Cogent Business & Management
Volume	4
Issue number	1
DOIs	https://doi.org/10.1080/23311975.2017.1301195
Publication status	Published - 1 Jan 2017

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10.1080/23311975.2017.1301195Licence: CC BY

https://www.tandfonline.com/doi/full/10.1080/23311975.2017.1301195

Cite this

Rahman, M. A., Qi, X., Mohammad Saif, A. N., Ibrahim, I. B., Sultana, R., & Liu, S. (Ed.) (2017). Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh. Cogent Business & Management, 4(1), 1301195. https://doi.org/10.1080/23311975.2017.1301195

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Rahman, MA, Qi, X, Mohammad Saif, AN, Ibrahim, IB, Sultana, R & Liu, S (ed.) 2017, 'Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh', Cogent Business & Management, vol. 4, no. 1, pp. 1301195. https://doi.org/10.1080/23311975.2017.1301195

Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh. / Rahman, Mohammad Anisur; Qi, Xu; Mohammad Saif, Abu Naser et al.
In: Cogent Business & Management, Vol. 4, No. 1, 01.01.2017, p. 1301195.

Research output: Contribution to journal › Article › peer-review

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