| Original language | English |
|---|---|
| Pages (from-to) | 1301195 |
| Journal | Cogent Business & Management |
| Volume | 4 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 1 Jan 2017 |
Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh
Mohammad Anisur Rahman, Xu Qi, Abu Naser Mohammad Saif, Ismail Bin Ibrahim, Rabeya Sultana, Shaofeng Liu (Editor)
- Faculty of Business Studies, Department of Management Information Systems, University of Dhaka, Dhaka, Bangladesh
- Department of Logistics Management and e-Commerce, Glorious Sun School of Business and Management, Donghua University, 1882 Yan’an Road (W), Shanghai, China
- Dhaka Electric Supply Company Limited (DESCO), Dhaka, Bangladesh
Research output: Contribution to journal › Article › peer-review
