TY - GEN
T1 - An integrative knowledge management framework to support ERP implementation for improved management decision making in industry
AU - Jayawickrama, Uchitha
AU - Liu, Shaofeng
AU - Smith, Melanie Hudson
N1 - Publisher Copyright:
© Springer-Verlag Berlin Heidelberg 2013.
PY - 2013
Y1 - 2013
N2 - Knowledge Management (KM) has been identified as one of the key success factors for Enterprise Resource Planning (ERP) implementation and has received considerable academic attention in the last decade, whilst continuously gaining interest from industry. KM for ERP implementation is, however, a challenging task because of the complexity of ERP packages used in various industrial contexts. If implemented successfully, ERP systems will improve management decision making by providing more accurate, timely and integrated enterprise wide information. This study proposes an integrative KM competence (IKMC) framework that can provide holistic consideration of different types of knowledge across its life cycle phases. The framework has been tested with companies in service industry which have implemented standard ERP packages. The key findings indicate how to advance KM competence by knowledge creation, transfer, retention and application. In addition, the study informs practitioners about the most important knowledge types (ERP package and business process knowledge) and how, why and with what to create, transfer, retain and re-use knowledge during an ERP implementation to achieve project success.
AB - Knowledge Management (KM) has been identified as one of the key success factors for Enterprise Resource Planning (ERP) implementation and has received considerable academic attention in the last decade, whilst continuously gaining interest from industry. KM for ERP implementation is, however, a challenging task because of the complexity of ERP packages used in various industrial contexts. If implemented successfully, ERP systems will improve management decision making by providing more accurate, timely and integrated enterprise wide information. This study proposes an integrative KM competence (IKMC) framework that can provide holistic consideration of different types of knowledge across its life cycle phases. The framework has been tested with companies in service industry which have implemented standard ERP packages. The key findings indicate how to advance KM competence by knowledge creation, transfer, retention and application. In addition, the study informs practitioners about the most important knowledge types (ERP package and business process knowledge) and how, why and with what to create, transfer, retain and re-use knowledge during an ERP implementation to achieve project success.
KW - Enterprise resource planning
KW - Integrative framework
KW - Knowledge management competence
KW - Management decision making
UR - http://www.scopus.com/inward/record.url?scp=85016735847&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-41077-2_7
DO - 10.1007/978-3-642-41077-2_7
M3 - Conference proceedings published in a book
AN - SCOPUS:85016735847
SN - 9783642410765
T3 - Lecture Notes in Business Information Processing
SP - 86
EP - 101
BT - Decision Support Systems II - Recent Developments Applied to DSS Network Environments - EuroWorking GroupWorkshop, EWG-DSS 2012, Revised Selected and Extended Papers
A2 - Hernandez, Jorge E.
A2 - Liu, Shaofeng
A2 - Delibasic, Boris
A2 - Zarate, Pascale
A2 - Dargam, Fatima
A2 - Ribeiro, Rita
PB - Springer Verlag
T2 - Euro Working Group Workshop on Decision Support Systems, EWG-DSS 2012
Y2 - 8 July 2012 through 11 July 2012
ER -