An integrative knowledge management framework to support ERP implementation for improved management decision making in industry

Uchitha Jayawickrama, Shaofeng Liu, Melanie Hudson Smith

Research output: Chapter in Book/Report/Conference proceedingConference proceedings published in a bookpeer-review

Abstract

Knowledge Management (KM) has been identified as one of the key success factors for Enterprise Resource Planning (ERP) implementation and has received considerable academic attention in the last decade, whilst continuously gaining interest from industry. KM for ERP implementation is, however, a challenging task because of the complexity of ERP packages used in various industrial contexts. If implemented successfully, ERP systems will improve management decision making by providing more accurate, timely and integrated enterprise wide information. This study proposes an integrative KM competence (IKMC) framework that can provide holistic consideration of different types of knowledge across its life cycle phases. The framework has been tested with companies in service industry which have implemented standard ERP packages. The key findings indicate how to advance KM competence by knowledge creation, transfer, retention and application. In addition, the study informs practitioners about the most important knowledge types (ERP package and business process knowledge) and how, why and with what to create, transfer, retain and re-use knowledge during an ERP implementation to achieve project success.

Original languageEnglish
Title of host publicationDecision Support Systems II - Recent Developments Applied to DSS Network Environments - EuroWorking GroupWorkshop, EWG-DSS 2012, Revised Selected and Extended Papers
EditorsJorge E. Hernandez, Shaofeng Liu, Boris Delibasic, Pascale Zarate, Fatima Dargam, Rita Ribeiro
PublisherSpringer Verlag
Pages86-101
Number of pages16
ISBN (Print)9783642410765
DOIs
Publication statusPublished - 2013
EventEuro Working Group Workshop on Decision Support Systems, EWG-DSS 2012 - Vilnius, Lithuania
Duration: 8 Jul 201211 Jul 2012

Publication series

NameLecture Notes in Business Information Processing
Volume164
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Conference

ConferenceEuro Working Group Workshop on Decision Support Systems, EWG-DSS 2012
Country/TerritoryLithuania
CityVilnius
Period8/07/1211/07/12

ASJC Scopus subject areas

  • Management Information Systems
  • Control and Systems Engineering
  • Business and International Management
  • Information Systems
  • Modeling and Simulation
  • Information Systems and Management

Keywords

  • Enterprise resource planning
  • Integrative framework
  • Knowledge management competence
  • Management decision making

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