A review on quality of experience (QoE) in cloud computing

Asif Ali Laghari*, Xiaobo Zhang, Zaffar Ahmed Shaikh, Asiya Khan, Vania V. Estrela, Saadat Izadi

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

The services are delivered to the user through a protocol interface of different resources. Service delivery conferring on quality of service (QoS) mentioned in service level agreement (SLA) and user satisfaction has been a major problem to access cloud services. To avoid such situations quality of experience (QoE) domain was added to the cloud computing environment to assess user satisfaction and the need for service delivery. In this paper, we present a review of QoE-based solutions, frameworks, and models, which have been proposed for different cloud computing environments. Finally, we discuss the advantages of frameworks and models, their limitations, and open issues for future research in cloud computing.

Original languageEnglish
Pages (from-to)107-121
Number of pages15
JournalJournal of Reliable Intelligent Environments
Volume10
Issue number2
Early online date25 Jun 2023
DOIs
Publication statusPublished - Jun 2024

ASJC Scopus subject areas

  • Renewable Energy, Sustainability and the Environment
  • Computer Science Applications
  • Computer Networks and Communications
  • Artificial Intelligence

Keywords

  • Cloud computing
  • Quality of experience (QoE)
  • Service level agreement (SLA)

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