2016 International Conference of Global Innovation and Knowledge Academy (GIKA)

The purpose of this work is to carry out a comparative analysis of organizational operation factors that are inherent to knowledge sharing and business process, and how these factors ultimately contribute to the improvement of organizational performance. Considering knowledge sharing as a key factor for driving innovation in the organization’s business performance, both explicit and tacit knowledge sharing is considered for promoting a novel robust approach for business knowledge process. This research explores the application of fuzzy-set qualitative comparative analysis (fsQCA), as a set-theoretic comparative analysis approach, to investigate the relationships between knowledge sharing, business process and organizational performance through the identification of key organizational operation factors. Based on the empirical data collected from 28 cases, the analysis results demonstrate the important role of organizational operation factors in knowledge sharing and business knowledge process, which directly contribute to the improvement of organizational performance.