Digital Inclusion Baseline Survey

We undertook a survey of Cornwall residents to understand their level of digital skills against a national baseline. The survey questions were designed to mirror the methodology of the Lloyds Bank Consumer Digital Index in order to gain Cornwall data against a national baseline . Consultation was undertaken with the Good Things Foundation and Digital Poverty alliance in the development of the survey questions. The Good Things Foundation provided three additional questions: “questions for digital inclusion” which we agreed to pilot as part of the survey.